Privacy policy

Effective Date: April 14, 2026

This Privacy Policy describes how alanaka3design (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information in order to provide and improve our services.

1.1 Information You Provide Directly

When you interact with our website, you may provide:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Any information submitted through contact forms

1.2 Payment Information

All payments are processed securely through third-party providers such as Stripe and PayPal. We do not store or have direct access to your full payment details (such as credit card numbers).

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time zone and location (approximate)
  • Pages visited, time spent, and interactions
  • Referral URLs

1.4 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Maintain your session
  • Analyze traffic and user behavior
  • Improve marketing and advertising performance

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process, manage, and fulfill orders
  • To provide customer support and respond to inquiries
  • To send transactional emails (order confirmations, shipping updates)
  • To improve website functionality and user experience
  • To personalize content and marketing
  • To detect, prevent, and investigate fraud or unauthorized activity
  • To comply with legal obligations

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on:

  • Your consent
  • The performance of a contract (e.g., fulfilling your order)
  • Compliance with legal obligations
  • Our legitimate business interests

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

4.1 Service Providers

  • Shopify (website hosting and e-commerce platform)
  • Payment processors (Stripe, PayPal)
  • Shipping and logistics providers (e.g., DHL, local couriers)
  • Analytics tools (e.g., Google Analytics)

4.2 Legal Requirements

We may disclose your information if required to:

  • Comply with applicable laws or regulations
  • Respond to legal requests or government authorities
  • Protect our rights, property, or safety

5. International Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards are in place to protect your data.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request access to the personal data we hold about you.

7.2 Correction

Request correction of inaccurate or incomplete data.

7.3 Deletion

Request deletion of your personal information, subject to legal obligations.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time using the link provided in emails.

7.5 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal data is collected
  • Request deletion of your data
  • Opt out of data sharing (if applicable)

To exercise your rights, contact us using the details below.

8. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no system is completely secure.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

Email: info@alanaka3design.com
Website: alanaka3design