Refund policy

Refund Policy

Due to the handcrafted nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos of the product and packaging

We will offer a replacement or refund based on the case.

Customized or personalized items are non-refundable.

For any issues, contact us at: info@alanaka3design.com